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User Agreement
User Agreement
Russian Federation, Tver, March 1, 2025. Revised March 19, 2026.
1. GENERAL PROVISIONS
1.1. This document (hereinafter referred to as the "Agreement") defines the terms and conditions for Users' use of all services and functionality of the website located at zhatvarussia.ru/ (hereinafter referred to as the "Website"). It also contains the main provisions of the public offer (offer agreement) and the rules for placing orders, delivering, and paying for goods.
1.2. The Agreement is equivalent to a contract drawn up in writing and is a contract of adhesion (Article 428 of the Civil Code of the Russian Federation), entering into force upon its acceptance by the User by performing the actions provided for in this document.
1.3. Any use of the Website's functionality (including browsing pages, placing orders, registering a Personal Account, etc.) signifies that the User has read this Agreement, agrees to it, and unconditionally accepts all its terms.
1.4. ZHATVA Limited Liability Company (hereinafter referred to as the "Seller," "Copyright Holder," or "Company") reserves the right to change, add, or remove provisions of this Agreement at any time without notifying the User. Continued use of the Website by the User constitutes acceptance of the relevant changes.
1.5. The text of this Agreement is permanently available to Users on the Website zhatvarussia.ru/. The User independently and regularly checks for changes. The new version of the Agreement shall take effect from the moment it is posted on the Website, unless otherwise agreed upon.
1.6. In all matters not regulated by this Agreement, the parties shall be guided by the current legislation of the Russian Federation.
2. TERMS AND DEFINITIONS
The following terms are used in this Agreement:
● Seller (Copyright Holder, Company) — ZHATVA LLC, which holds the rights to post information, products, and services on the Website, as well as to sell them under the terms of this Agreement.
● User (Client, Buyer) — a legally competent individual who has access to the Website via the Internet and uses the Website to search for information, place orders, or for any other purpose that does not conflict with this Agreement or Russian Federation law.
● Website — the Internet resource located at zhatvarussia.ru/, including all its subdomains, as well as the entire functionality, interfaces, design, text and graphic content, other elements, and program code.
● Content — all information (text, graphics, audio and video materials, etc.) posted on the Website.
● Product — any product (product, product/products) offered for sale on the Website and available for order.
● Order — a properly completed request (application) from the User for the purchase and delivery of selected goods (or services) from the Seller. ● Personal Account — a section of the Website accessible to the User after registration and authorization, which stores information about the User, order history, order statuses, subscription settings, etc.
● Privacy Policy (Personal Data Processing Policy) — a document regulating the processing and protection of Users' personal data and accessible at zhatvarussia.ru/policy
3. SUBJECT OF AGREEMENT
3.1. This Agreement defines the terms and conditions for the User's use of the Website and its functionality. Subject to the terms of the Agreement, the Copyright Holder grants the User a non-exclusive right to use the Website (i.e., search, view content, leave reviews, etc.).
3.2. All possible additional documents (rules, instructions, promotional terms, etc.) are considered an integral part of this Agreement, provided that they are published on the Website.
3.3. If the User does not agree with any of the provisions of this Agreement, they must immediately stop using the Website.
4. ACCEPTANCE (CONSENT) WITH THE TERMS OF THE AGREEMENT
4.1. Acceptance (acceptance of the offer) by the User is considered to be the performance of one of the following actions:
● Visiting and further using the Website.
● Submitting an Application (Order) on the Website.
● Registering a Personal Account.
● Subscribing to email or other newsletters.
● Using other functionality of the Website that implies acceptance of the terms of the Agreement.
4.2. By performing any of the above actions, the User confirms that they have read and fully agree to the terms of the Agreement, undertakes to comply with them, and guarantees that they have the necessary legal capacity to enter into this Agreement.
4.3. The Agreement may only be accepted in its entirety. Partial acceptance of the terms is not permitted.
4.4. If the User disagrees with any of the terms of this Agreement, they are obliged to refrain from using the Site and immediately leave the Site.
5. REGISTRATION OF A PERSONAL ACCOUNT
5.1. The User has the right (but is not obligated) to register on the Site by creating a Personal Account. When registering, they provide current personal data and contact information (including a telephone number and/or email address).
(email address).
5.2. Registering a Personal Account allows the User to:
● Track the status of completed orders.
● Store order history.
● Manage subscriptions and delivery addresses.
● Receive personalized offers and participate in loyalty programs (if any are available on the Website).
5.3. Upon registration, the User creates a password and/or receives one automatically. The User undertakes to maintain the confidentiality of the password and is responsible for all actions performed in the Personal Account.
5.4. The Seller may set age restrictions for registration if required by law or the specific nature of the goods (e.g., 18+ goods). The Seller reserves the right to request proof of age by any legal means.
6. SUBSCRIPTIONS AND MAILINGS
6.1. The User can subscribe to receive newsletters, notifications about new products, promotions, discounts, and other promotional information through the Website or Personal Account.
6.2. Mailings can be sent via SMS, email, instant messaging, push notifications, etc. The User can unsubscribe from receiving these newsletters by using the special "Unsubscribe" link in the emails or through the Personal Account settings.
6.3. Unsubscribing from promotional newsletters does not affect the sending of informational and technical notifications related to placed Orders (payment and delivery status, etc.).
7. SPECIAL RULES FOR PROCESSING APPLICATIONS, PRELIMINARY REQUESTS, ETC.
7.1. The User can send requests (Applications) for feedback, consultations on product range, terms of cooperation, and other issues through the Website. Such Requests do not constitute a contract between the User and the Seller.
7.2. The Seller will contact the User within a reasonable time using the contact information provided in the application. Following the consultation, the User may be offered the opportunity to place an Order in the standard manner.
8. LEAVING REVIEWS AND COMMENTS
8.1. The Website may provide the ability to leave reviews and comments. By posting a review, the User guarantees that they own the rights to the posted text, do not infringe the intellectual property rights of third parties, and comply with the law.
8.2. The Seller reserves the right to moderate, edit, or delete reviews and comments that violate the law, contain obscene language, promote violence, racial hatred, or otherwise contravene the Website's policies.
8.3. By posting a review, the User grants the Seller the right to use this content free of charge (an exclusive or non-exclusive license, at the Seller's discretion) for the purposes of promoting the Website and its products, reproducing (copying), distributing, adapting, and making the review publicly available without territorial or time limitation.
9. GENERAL TERMS OF USE OF THE WEBSITE
9.1. The Seller provides access to the Website "as is" without any guarantees that errors, possible failures, or other errors will be corrected. The Seller reserves the right to suspend the Website at any time for maintenance.
9.2. The User undertakes to use the Website strictly within the law and this Agreement; to refrain from any actions that may result in disruption of the Website, data theft, or violation of third-party rights.
9.3. Any copying, reproduction, or adaptation of Website materials (including design, text, graphics, and software) without the written consent of the Seller is prohibited. If such consent is granted, all copyright notices must be preserved.
9.4. The Seller is not responsible for the content of external resources linked to on the Website. Clicking on such links is at the User's risk.
9.5. The Seller may place advertisements for its own products and services, as well as those of third parties, on the Website. The advertiser is responsible for the content of such advertisements.
10. RIGHTS AND RESPONSIBILITIES OF THE PARTIES
10.1. Rights and Responsibilities of the Seller
● The Seller undertakes to provide information about products, prices, delivery and payment terms on the Website.
● The Seller undertakes to process the User's personal data in accordance with the Privacy Policy and Russian legislation.
● The Seller reserves the right to suspend access to the Website and block the User if they violate the terms of the Agreement or the law.
● The Seller reserves the right to unilaterally change the product range, prices, and terms of service.
● The Seller reserves the right to request confirmation from the User of the accuracy of the information provided (passport, age, etc.), if necessary.
10.2. User Rights and Obligations
● The User is obliged to provide accurate information when placing an Order or registering a Personal Account.
● The User is obliged to pay for ordered goods and delivery services in the manner prescribed by this Agreement.
● The User is obliged not to disrupt the functionality of the Site, not to attempt hacking, and not to post materials that violate the law.
● The User has the right to demand from the PrThe Seller's fulfillment of its obligations to deliver goods in the event of a properly placed and confirmed Order.
● The User has the right to unsubscribe from receiving promotional messages at any time.
11. INTELLECTUAL RIGHTS
11.1. All objects available on the Website (including design elements, text, graphic images, illustrations, videos, databases, software code, etc.) are subject to the exclusive rights of the Seller and other copyright holders.
11.2. Use of Website elements is permitted only within the functionality offered by a particular service. No elements of the Website may be used otherwise without the written permission of the Seller.
12. PERSONAL DATA AND PRIVACY POLICY
12.1. The Seller processes the User's personal data (full name, contact information, delivery address, and other information) in accordance with Federal Law No. 152-FZ "On Personal Data" and the Privacy Policy located at zhatvarussia.ru/policy.
12.2. By providing their data (including when placing an Order), the User agrees to its processing by the Seller for the purposes of fulfilling this Agreement, improving the Website, sending notifications and advertising, and for other purposes specified in the Privacy Policy.
12.3. The User has the right to revoke consent to the processing of personal data by sending a corresponding notification to the Seller's email address: zhatva.russia@mail.ru (or by other means specified in the Policy). In the event of consent revocation, the Seller will cease processing the personal data, except where such processing is required by law or to fulfill previously concluded obligations.
12.4. The Seller guarantees the confidentiality of the personal data collected and takes measures to protect it from unauthorized access. Exceptions are possible only in cases provided by law or with the User's separate consent.
13. LIABILITY OF THE PARTIES
13.1. The Parties are responsible for the failure to fulfill or improper fulfillment of their obligations under this Agreement in accordance with the legislation of the Russian Federation.
13.2. The Seller is not responsible for possible technical failures in the operation of the Website, but undertakes to make all reasonable efforts to prevent or eliminate them.
13.3. The Seller is not responsible for:
● Users' actions related to the use of the Website.
● Damages incurred by the User as a result of using the Website or the inability to use it.
● Failure of the goods to meet the User's expectations, if the goods correspond to the description on the Website and mandatory legal requirements.
13.4. In the event of a violation of the terms of the Agreement (including infringement of intellectual property rights, provision of false information, etc.), the guilty Party shall be liable under the provisions of the Civil Code of the Russian Federation, the Code of Administrative Offenses of the Russian Federation, or the Criminal Code of the Russian Federation.
14. DISPUTE RESOLUTION
14.1. The Parties shall seek to resolve all disputes and disagreements arising in connection with the execution of this Agreement through negotiations and the complaint procedure.
14.2. Claims shall be sent in writing to the Seller's email address zhatva.russia@mail.ru or by registered mail to the legal entity's address specified at the beginning of this document. The claim will be considered within 15 (fifteen) business days from the date of receipt.
14.3. If agreement is not reached, the dispute shall be referred to the court at the location of the Seller (unless otherwise provided by mandatory provisions of law).
15. FINAL PROVISIONS
15.1. This Agreement is valid indefinitely. The Seller reserves the right to terminate it with respect to a specific User if the User breaches the Agreement.
15.2. The invalidity of any clause of the Agreement shall not invalidate the remaining clauses.
15.3. In all matters not regulated by this Agreement, the parties shall be governed by the current legislation of the Russian Federation.
15.4. Seller's contact information for inquiries (including filing claims) and communications:
Full name: ZHATVA LIMITED LIABILITY COMPANY
TIN: 6900017801
OGRN/OGRNIP: 1256900001016
Phone number: +79290994044
Email: zhatva.russia@mail.ru
Legal address: 170016, Tver, Burashevskoye Highway, Bldg. 47
16. FORCE MAJEURE CIRCUMSTANCES
16.1. The Parties shall be released from liability for failure to fulfill (or delay in fulfillment) of their obligations under this Agreement if such failure is caused by circumstances beyond their control (force majeure) that occur after the conclusion of the Agreement and which the Parties could not foresee or prevent (natural disasters, military actions, acts of government agencies, etc.).
16.2. The deadline for fulfilling obligations shall be extended proportionately to the time during which such circumstances and the consequences of their influence exist.
17. SELLER DETAILS
Full name: LIMITED LIABILITY COMPANY "ZHATVA"
INN: 6 900 017 801
OGRN/OGRNIP: 1 256 900 001 016
1. GENERAL PROVISIONS
1.1. This document (hereinafter referred to as the "Agreement") defines the terms and conditions for Users' use of all services and functionality of the website located at zhatvarussia.ru/ (hereinafter referred to as the "Website"). It also contains the main provisions of the public offer (offer agreement) and the rules for placing orders, delivering, and paying for goods.
1.2. The Agreement is equivalent to a contract drawn up in writing and is a contract of adhesion (Article 428 of the Civil Code of the Russian Federation), entering into force upon its acceptance by the User by performing the actions provided for in this document.
1.3. Any use of the Website's functionality (including browsing pages, placing orders, registering a Personal Account, etc.) signifies that the User has read this Agreement, agrees to it, and unconditionally accepts all its terms.
1.4. ZHATVA Limited Liability Company (hereinafter referred to as the "Seller," "Copyright Holder," or "Company") reserves the right to change, add, or remove provisions of this Agreement at any time without notifying the User. Continued use of the Website by the User constitutes acceptance of the relevant changes.
1.5. The text of this Agreement is permanently available to Users on the Website zhatvarussia.ru/. The User independently and regularly checks for changes. The new version of the Agreement shall take effect from the moment it is posted on the Website, unless otherwise agreed upon.
1.6. In all matters not regulated by this Agreement, the parties shall be guided by the current legislation of the Russian Federation.
2. TERMS AND DEFINITIONS
The following terms are used in this Agreement:
● Seller (Copyright Holder, Company) — ZHATVA LLC, which holds the rights to post information, products, and services on the Website, as well as to sell them under the terms of this Agreement.
● User (Client, Buyer) — a legally competent individual who has access to the Website via the Internet and uses the Website to search for information, place orders, or for any other purpose that does not conflict with this Agreement or Russian Federation law.
● Website — the Internet resource located at zhatvarussia.ru/, including all its subdomains, as well as the entire functionality, interfaces, design, text and graphic content, other elements, and program code.
● Content — all information (text, graphics, audio and video materials, etc.) posted on the Website.
● Product — any product (product, product/products) offered for sale on the Website and available for order.
● Order — a properly completed request (application) from the User for the purchase and delivery of selected goods (or services) from the Seller. ● Personal Account — a section of the Website accessible to the User after registration and authorization, which stores information about the User, order history, order statuses, subscription settings, etc.
● Privacy Policy (Personal Data Processing Policy) — a document regulating the processing and protection of Users' personal data and accessible at zhatvarussia.ru/policy
3. SUBJECT OF AGREEMENT
3.1. This Agreement defines the terms and conditions for the User's use of the Website and its functionality. Subject to the terms of the Agreement, the Copyright Holder grants the User a non-exclusive right to use the Website (i.e., search, view content, leave reviews, etc.).
3.2. All possible additional documents (rules, instructions, promotional terms, etc.) are considered an integral part of this Agreement, provided that they are published on the Website.
3.3. If the User does not agree with any of the provisions of this Agreement, they must immediately stop using the Website.
4. ACCEPTANCE (CONSENT) WITH THE TERMS OF THE AGREEMENT
4.1. Acceptance (acceptance of the offer) by the User is considered to be the performance of one of the following actions:
● Visiting and further using the Website.
● Submitting an Application (Order) on the Website.
● Registering a Personal Account.
● Subscribing to email or other newsletters.
● Using other functionality of the Website that implies acceptance of the terms of the Agreement.
4.2. By performing any of the above actions, the User confirms that they have read and fully agree to the terms of the Agreement, undertakes to comply with them, and guarantees that they have the necessary legal capacity to enter into this Agreement.
4.3. The Agreement may only be accepted in its entirety. Partial acceptance of the terms is not permitted.
4.4. If the User disagrees with any of the terms of this Agreement, they are obliged to refrain from using the Site and immediately leave the Site.
5. REGISTRATION OF A PERSONAL ACCOUNT
5.1. The User has the right (but is not obligated) to register on the Site by creating a Personal Account. When registering, they provide current personal data and contact information (including a telephone number and/or email address).
(email address).
5.2. Registering a Personal Account allows the User to:
● Track the status of completed orders.
● Store order history.
● Manage subscriptions and delivery addresses.
● Receive personalized offers and participate in loyalty programs (if any are available on the Website).
5.3. Upon registration, the User creates a password and/or receives one automatically. The User undertakes to maintain the confidentiality of the password and is responsible for all actions performed in the Personal Account.
5.4. The Seller may set age restrictions for registration if required by law or the specific nature of the goods (e.g., 18+ goods). The Seller reserves the right to request proof of age by any legal means.
6. SUBSCRIPTIONS AND MAILINGS
6.1. The User can subscribe to receive newsletters, notifications about new products, promotions, discounts, and other promotional information through the Website or Personal Account.
6.2. Mailings can be sent via SMS, email, instant messaging, push notifications, etc. The User can unsubscribe from receiving these newsletters by using the special "Unsubscribe" link in the emails or through the Personal Account settings.
6.3. Unsubscribing from promotional newsletters does not affect the sending of informational and technical notifications related to placed Orders (payment and delivery status, etc.).
7. SPECIAL RULES FOR PROCESSING APPLICATIONS, PRELIMINARY REQUESTS, ETC.
7.1. The User can send requests (Applications) for feedback, consultations on product range, terms of cooperation, and other issues through the Website. Such Requests do not constitute a contract between the User and the Seller.
7.2. The Seller will contact the User within a reasonable time using the contact information provided in the application. Following the consultation, the User may be offered the opportunity to place an Order in the standard manner.
8. LEAVING REVIEWS AND COMMENTS
8.1. The Website may provide the ability to leave reviews and comments. By posting a review, the User guarantees that they own the rights to the posted text, do not infringe the intellectual property rights of third parties, and comply with the law.
8.2. The Seller reserves the right to moderate, edit, or delete reviews and comments that violate the law, contain obscene language, promote violence, racial hatred, or otherwise contravene the Website's policies.
8.3. By posting a review, the User grants the Seller the right to use this content free of charge (an exclusive or non-exclusive license, at the Seller's discretion) for the purposes of promoting the Website and its products, reproducing (copying), distributing, adapting, and making the review publicly available without territorial or time limitation.
9. GENERAL TERMS OF USE OF THE WEBSITE
9.1. The Seller provides access to the Website "as is" without any guarantees that errors, possible failures, or other errors will be corrected. The Seller reserves the right to suspend the Website at any time for maintenance.
9.2. The User undertakes to use the Website strictly within the law and this Agreement; to refrain from any actions that may result in disruption of the Website, data theft, or violation of third-party rights.
9.3. Any copying, reproduction, or adaptation of Website materials (including design, text, graphics, and software) without the written consent of the Seller is prohibited. If such consent is granted, all copyright notices must be preserved.
9.4. The Seller is not responsible for the content of external resources linked to on the Website. Clicking on such links is at the User's risk.
9.5. The Seller may place advertisements for its own products and services, as well as those of third parties, on the Website. The advertiser is responsible for the content of such advertisements.
10. RIGHTS AND RESPONSIBILITIES OF THE PARTIES
10.1. Rights and Responsibilities of the Seller
● The Seller undertakes to provide information about products, prices, delivery and payment terms on the Website.
● The Seller undertakes to process the User's personal data in accordance with the Privacy Policy and Russian legislation.
● The Seller reserves the right to suspend access to the Website and block the User if they violate the terms of the Agreement or the law.
● The Seller reserves the right to unilaterally change the product range, prices, and terms of service.
● The Seller reserves the right to request confirmation from the User of the accuracy of the information provided (passport, age, etc.), if necessary.
10.2. User Rights and Obligations
● The User is obliged to provide accurate information when placing an Order or registering a Personal Account.
● The User is obliged to pay for ordered goods and delivery services in the manner prescribed by this Agreement.
● The User is obliged not to disrupt the functionality of the Site, not to attempt hacking, and not to post materials that violate the law.
● The User has the right to demand from the PrThe Seller's fulfillment of its obligations to deliver goods in the event of a properly placed and confirmed Order.
● The User has the right to unsubscribe from receiving promotional messages at any time.
11. INTELLECTUAL RIGHTS
11.1. All objects available on the Website (including design elements, text, graphic images, illustrations, videos, databases, software code, etc.) are subject to the exclusive rights of the Seller and other copyright holders.
11.2. Use of Website elements is permitted only within the functionality offered by a particular service. No elements of the Website may be used otherwise without the written permission of the Seller.
12. PERSONAL DATA AND PRIVACY POLICY
12.1. The Seller processes the User's personal data (full name, contact information, delivery address, and other information) in accordance with Federal Law No. 152-FZ "On Personal Data" and the Privacy Policy located at zhatvarussia.ru/policy.
12.2. By providing their data (including when placing an Order), the User agrees to its processing by the Seller for the purposes of fulfilling this Agreement, improving the Website, sending notifications and advertising, and for other purposes specified in the Privacy Policy.
12.3. The User has the right to revoke consent to the processing of personal data by sending a corresponding notification to the Seller's email address: zhatva.russia@mail.ru (or by other means specified in the Policy). In the event of consent revocation, the Seller will cease processing the personal data, except where such processing is required by law or to fulfill previously concluded obligations.
12.4. The Seller guarantees the confidentiality of the personal data collected and takes measures to protect it from unauthorized access. Exceptions are possible only in cases provided by law or with the User's separate consent.
13. LIABILITY OF THE PARTIES
13.1. The Parties are responsible for the failure to fulfill or improper fulfillment of their obligations under this Agreement in accordance with the legislation of the Russian Federation.
13.2. The Seller is not responsible for possible technical failures in the operation of the Website, but undertakes to make all reasonable efforts to prevent or eliminate them.
13.3. The Seller is not responsible for:
● Users' actions related to the use of the Website.
● Damages incurred by the User as a result of using the Website or the inability to use it.
● Failure of the goods to meet the User's expectations, if the goods correspond to the description on the Website and mandatory legal requirements.
13.4. In the event of a violation of the terms of the Agreement (including infringement of intellectual property rights, provision of false information, etc.), the guilty Party shall be liable under the provisions of the Civil Code of the Russian Federation, the Code of Administrative Offenses of the Russian Federation, or the Criminal Code of the Russian Federation.
14. DISPUTE RESOLUTION
14.1. The Parties shall seek to resolve all disputes and disagreements arising in connection with the execution of this Agreement through negotiations and the complaint procedure.
14.2. Claims shall be sent in writing to the Seller's email address zhatva.russia@mail.ru or by registered mail to the legal entity's address specified at the beginning of this document. The claim will be considered within 15 (fifteen) business days from the date of receipt.
14.3. If agreement is not reached, the dispute shall be referred to the court at the location of the Seller (unless otherwise provided by mandatory provisions of law).
15. FINAL PROVISIONS
15.1. This Agreement is valid indefinitely. The Seller reserves the right to terminate it with respect to a specific User if the User breaches the Agreement.
15.2. The invalidity of any clause of the Agreement shall not invalidate the remaining clauses.
15.3. In all matters not regulated by this Agreement, the parties shall be governed by the current legislation of the Russian Federation.
15.4. Seller's contact information for inquiries (including filing claims) and communications:
Full name: ZHATVA LIMITED LIABILITY COMPANY
TIN: 6900017801
OGRN/OGRNIP: 1256900001016
Phone number: +79290994044
Email: zhatva.russia@mail.ru
Legal address: 170016, Tver, Burashevskoye Highway, Bldg. 47
16. FORCE MAJEURE CIRCUMSTANCES
16.1. The Parties shall be released from liability for failure to fulfill (or delay in fulfillment) of their obligations under this Agreement if such failure is caused by circumstances beyond their control (force majeure) that occur after the conclusion of the Agreement and which the Parties could not foresee or prevent (natural disasters, military actions, acts of government agencies, etc.).
16.2. The deadline for fulfilling obligations shall be extended proportionately to the time during which such circumstances and the consequences of their influence exist.
17. SELLER DETAILS
Full name: LIMITED LIABILITY COMPANY "ZHATVA"
INN: 6 900 017 801
OGRN/OGRNIP: 1 256 900 001 016
ZHATVA products are sold on marketplaces and in pharmacies. All rights reserved.
© 2026 LLC "ZHATVA"
Catalog
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Telephone
170521, Tver region, Kalininsky district, Mednoye village, Shkolnaya street, 30A
Production address
170016, Tver, Burashevskoe Highway, 47
Legal address
Zhatva
