PUBLIC OFFER

on concluding a service agreement

1. General Provisions
This Public Offer contains the terms and conditions for concluding a Service Agreement (hereinafter referred to as the "Service Agreement" and/or "Agreement"). This offer is an offer addressed to one or more specific persons that is sufficiently clear and expresses the intention of the person making the offer to consider themselves as having entered into an Agreement with the addressee, who will accept the offer.
Performance of the actions specified in this Offer constitutes confirmation of the consent of both Parties to enter into a Service Agreement on the terms, in the manner, and to the extent set forth in this Offer.
The following text of the Public Offer is the Contractor's official public offer to interested parties to enter into a Service Agreement in accordance with the provisions of paragraph 2 of Article 437 of the Civil Code of the Russian Federation. The Service Agreement is deemed concluded and comes into force upon the Parties' completion of the actions stipulated in this Offer, signifying unconditional and complete acceptance of all terms and conditions of this Offer without any exceptions or limitations under the terms of accession.

Terms and Definitions:
Agreement – ​​the text of this Offer and the Appendices, which form an integral part of this Offer, accepted by the Customer by performing the implied actions stipulated by this Offer.
Implied actions are behavior that expresses agreement with the counterparty's proposal to conclude, amend, or terminate the agreement. These actions consist of full or partial fulfillment of the terms and conditions proposed by the counterparty.
The Contractor's Website on the Internet – a collection of programs for electronic computers and other information contained in an information system, accessible via the Internet via the domain name and network address: https://zhatvarussia.ru/
Parties to the Agreement (Parties) – the Contractor and the Customer.
Service – a service rendered by the Contractor to the Customer in the manner and on the terms established by this Offer.

2. Subject of the Agreement
2.1. The Contractor undertakes to provide Services to the Customer, and the Customer undertakes to pay for them in the amount, manner, and within the timeframes established by this Agreement.
2.2. The name, quantity, procedure, and other terms of the Services shall be determined based on the Contractor's information when the Customer submits an application, or shall be set forth on the Contractor's website at https://zhatvarussia.ru/
2.3. The Contractor shall render Services under this Agreement either personally or through third parties, and the Contractor shall be liable to the Customer for the actions of third parties as if they were its own.
2.4. The Agreement is concluded by accepting this Offer through the performance of implicit actions, expressed in:
actions related to registering an account on the Contractor's website, if required;
The Customer's submission and submission of an application to the Contractor for the provision of Services;

Actions related to the Customer's payment for Services;

Actions related to the provision of Services by the Contractor.
This list is non-exhaustive; there may be other actions that clearly express a person's intention to accept the counterparty's offer.

3. Rights and Obligations of the Parties
3.1. Rights and Obligations of the Contractor:
3.1.1. The Contractor undertakes to provide Services in accordance with the provisions of this Agreement, within the timeframe and to the extent specified in this Agreement and/or in the manner specified on the Contractor's Website.
3.1.2. The Contractor undertakes to provide the Customer with access to the sections of the Website necessary for obtaining information in accordance with Section 2.1 of the Agreement.
3.1.3. The Contractor is responsible for the storage and processing of the Customer's personal data, ensures the confidentiality of this data, and uses it solely for the purpose of providing high-quality Services to the Customer.
3.1.4. The Contractor reserves the right to unilaterally change the terms (period) of provision of Services and the terms of this Offer without prior notice to the Client, publishing such changes on the Contractor's Website.
The new/amended terms and conditions posted on the Website shall apply only to newly concluded Agreements.
3.2. Rights and Obligations of the Client:
3.2.1. The Client is obliged to provide accurate information about themselves when receiving the relevant Services.
3.2.2. The Client undertakes not to reproduce, repeat, copy, sell, or use for any purpose any information or materials made available to them in connection with the provision of Services, except for personal use directly by the Client and without providing access to any third parties.
3.2.3. The Client undertakes to accept the Services rendered by the Contractor;
3.2.4. The Customer has the right to demand from the Contractor a refund for services not rendered, services rendered of poor quality, services rendered with violation of the terms of delivery, and also if the Customer decides
3.2.5. The Customer guarantees that all terms of the Agreement are understood; the Customer accepts the terms and conditions without reservation and in full.

4. Price and Payment Procedure
4.1. The price of the Contractor's services rendered by the Customer and the payment procedure shall be determined based on the information provided by the Contractor when the Customer submits the application or shall be set forth on the Contractor's website: https://zhatvarussia.ru/
4.2. All payments under the Agreement shall be made by bank transfer.

5. Confidentiality and Security
5.1. When implementing this Agreement, the Parties shall ensure the confidentiality and security of personal data in accordance with the current version of Federal Law No. 152-FZ "On Personal Data" of July 27, 2006, and Federal Law No. 149-FZ "On Information, Information Technology, and the Protection of Information" of July 27, 2006.

5.2. The Parties undertake to maintain the confidentiality of information received during the execution of this Agreement and to take all possible measures to protect such information from disclosure.
5.3. Confidential information shall mean any information transferred by the Contractor and the Client during the execution of the Agreement and subject to protection, with the exceptions specified below.
5.4. Such information may be contained in internal regulations, agreements, letters, reports, analytical materials, research results, diagrams, schedules, specifications, and other documents, whether in hard copy or electronic form, provided to the Contractor.

6. Force Majeure
6.1. The Parties shall be released from liability for failure to perform or improper performance of their obligations under the Agreement if proper performance is impossible due to force majeure, i.e., extraordinary and unavoidable circumstances under the given circumstances, which include: prohibitive actions by authorities, epidemics, blockades, embargoes, earthquakes, floods, fires, or other natural disasters.
6.2. In the event of such circumstances, a Party shall notify the other Party thereof within 30 (thirty) business days.
6.3. A document issued by an authorized government agency shall constitute sufficient evidence of the existence and duration of force majeure.
6.4. If force majeure circumstances continue for more than 60 (sixty) business days, each Party shall have the right to unilaterally terminate this Agreement.

7. Liability of the Parties
7.1. In the event of failure to perform and/or improper performance of their obligations under the Agreement, the Parties shall bear liability in accordance with the terms of this Offer.
7.2. The Contractor shall not be liable for failure to perform and/or improper performance of obligations under the Agreement if such failure and/or improper performance occurred due to the fault of the Customer.
7.3. A Party that fails to perform or improperly performs its obligations under the Agreement shall compensate the other Party for any damages caused by such violations.

8. Term of this Offer
8.1. The Offer shall enter into force upon posting on the Contractor's Website and shall remain valid until revoked by the Contractor.
8.2. The Contractor reserves the right to amend the terms of the Offer and/or revoke the Offer at any time at its sole discretion. Information regarding changes to or revocation of the Offer will be communicated to the Customer, at the Contractor's discretion, by posting it on the Contractor's website, in the Customer's Personal Account, or by sending a corresponding notice to the email or postal address specified by the Customer upon conclusion of the Agreement or during its execution.
8.3. The Agreement shall enter into force upon the Customer's acceptance of the terms of the Offer and shall remain valid until the Parties have fully fulfilled their obligations under the Agreement.
8.4. Changes made by the Contractor to the Agreement and published on the website in the form of an updated Offer shall be deemed accepted by the Customer in full.

9. Additional Terms
9.1. The Agreement, its conclusion, and execution are governed by the current legislation of the Russian Federation. All issues not regulated by this Offer or not fully regulated by it shall be governed by the substantive laws of the Russian Federation.
9.2. In the event of a dispute between the Parties during the performance of their obligations under the Agreement concluded under the terms of this Offer, the Parties shall resolve the dispute amicably before initiating legal proceedings.
Legal proceedings shall be conducted in accordance with the legislation of the Russian Federation.
Disputes or disagreements on which the Parties have not reached an agreement shall be resolved in accordance with the legislation of the Russian Federation. Pre-trial dispute resolution is mandatory.
9.3. The Parties have agreed that Russian shall be the language of the Agreement concluded under the terms of this Offer, as well as the language used in any interaction between the Parties (including correspondence, submission of requests/notices/explanations, provision of documents, etc.).
9.4. All documents to be provided in accordance with the terms of this Offer must be drawn up in Russian or have a duly certified translation into Russian.
9.5. Failure by either Party to act in the event of a breach of this Offer shall not deprive the interested Party of the right to protect its interests at a later date, nor shall it constitute a waiver of its rights should either Party commit similar or identical violations in the future.
9.6. If the Contractor's Website contains links to other websites and materials of third parties, such links are provided for informational purposes only, and the Contractor has no control over the content of such websites or materials. The Contractor shall not be liable for any loss or damage that may arise from the use of such links.

10. Contractor's Details
Full Name: LIMITED LIABILITY COMPANY "ZHATVA"
TIN: 6900017801
OGRN/OGRNIP: 1256900001016
Contact Phone: +7 929 099 40 44
Contact Email: zhatva.russia@mail.ru
ZHATVA products are sold on marketplaces and in pharmacies. All rights reserved.
© 2026 LLC "ZHATVA"
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Telephone
170521, Tver region, Kalininsky district, Mednoye village, Shkolnaya street, 30A
Production address
170016, Tver, Burashevskoe Highway, 47
Legal address
Zhatva