User Agreement

1. General Provisions

1.1. This User Agreement (hereinafter, the “Agreement”) sets out the terms of use of the website https://zhatvarussia.ru (hereinafter, the “Website”), its Personal Account and materials. The right holder and owner of the Website is ZHATVA LLC, INN 6900017801, OGRN 1256900001016, address: 47 Burashevskoye Shosse, Tver, Tver Region, 170016 (hereinafter, the “Right Holder”).

1.2. The purchase of Goods is governed by the Public Offer (https://zhatvarussia.ru/oferta), the processing of personal data by the Policy (https://zhatvarussia.ru/policy), the earning and use of points by the Loyalty Programme Rules (https://zhatvarussia.ru/loyalty), and returns by the Return Rules (https://zhatvarussia.ru/return). These documents apply alongside the Agreement.

1.3. Starting to use the Website constitutes the User’s full and unconditional acceptance of the terms of the Agreement. A User who does not agree with the terms must stop using the Website.

1.4. The Right Holder may unilaterally amend the Agreement without notifying the User. A new version takes effect from the moment it is published on the Website. Continued use of the Website after a new version is published constitutes acceptance of it.

2. Personal Account

2.1. The Personal Account is created when the User first logs in to the Website with a telephone number confirmed by a one-time code sent by SMS. No password is used. The account identifier is the telephone number; changing the number in the Personal Account is not possible.

2.2. The SMS code constitutes the User’s simple electronic signature. All actions performed on the Website after the code is entered are deemed actions of the User unless the User proves that they were performed by third parties without the User’s knowledge and that the User notified the Right Holder of this in good time.

2.3. The User undertakes not to disclose the code to third parties and to inform the Right Holder promptly of any unauthorised access to the Personal Account. The Right Holder never asks the User for the code.

2.4. The User undertakes to have only one Personal Account and to provide accurate details in it. The Right Holder is not obliged to verify the accuracy of the User’s details.

2.5. The Right Holder may restrict or terminate access to the Personal Account without giving reasons if it detects: multiple accounts belonging to one person; Orders placed with no intention of paying for and receiving them; the use of automated means of accessing the Website; other breaches of the Agreement or of the law. Paid Orders are nevertheless fulfilled.

2.6. The User may delete the Personal Account by sending a request to zhatva.russia@mail.ru stating the telephone number of the account. The consequences of deletion for personal data are set out in the Policy.

3. Intellectual Property

3.1. All materials on the Website (texts, photographs, videos, design elements, software code, the trademark and name “ZHATVA”, articles and exercise programmes) are objects of the exclusive rights of the Right Holder or are used by it under licences.

3.2. The User may use the materials of the Website solely for the purpose of familiarisation and placing Orders. Copying, reproducing, adapting or distributing the materials of the Website, or using them for any other purpose, without the written permission of the Right Holder is prohibited.

3.3. Exercise programmes available in the Personal Account are provided for personal use by the User who has paid for the corresponding Goods and may not be transferred to third parties.

4. Rules for Using the Website

4.1. The User is prohibited from: accessing other people’s accounts and Orders, or guessing codes; loading the Website with automated requests; interfering with the operation of the Website; posting materials that violate the law or the rights of third parties; providing the details of third parties without their consent.

4.2. By posting a review or other material on the Website (where this is possible), the User warrants that they hold the rights to it and grants the Right Holder a free non-exclusive licence to use it on the Website and in the Right Holder’s materials without limitation as to term or territory, including the right to edit it without distorting its meaning. The Right Holder may decline to publish or may remove material that violates the Agreement or the law.

5. Limitation of Liability

5.1. The Website and its materials are provided “as is”. Information materials about the products, articles and exercise programmes are for reference only, do not constitute medical advice and are not a substitute for consulting a specialist. Dietary supplements are not a medicinal product.

5.2. The Right Holder is not liable for temporary unavailability of the Website, technical errors in the information on the Website, the User’s losses related to the use of or inability to use the Website, or the content of third-party websites linked from the Website. The essential terms of a purchase are determined by the Order and the Public Offer, not by the information materials on the Website.

5.3. The Right Holder may suspend the operation of the Website for technical maintenance; paid Orders are fulfilled in accordance with the Public Offer.

6. Final Provisions

6.1. Enquiries about the operation of the Website are sent to zhatva.russia@mail.ru. The response time is 10 days.

6.2. Disputes related to the use of the Website are resolved in accordance with the legislation of the Russian Federation and, with regard to consumers, taking into account the rules of jurisdiction over consumer protection claims.

6.3. Details of the Right Holder: ZHATVA LLC, INN 6900017801, OGRN 1256900001016, 47 Burashevskoye Shosse, Tver, Tver Region, 170016, telephone +7 929 099 40 44, email zhatva.russia@mail.ru.